FAQ's

GAMEDAY

What time do the doors open?

1 hour prior to game time.

How do I get to the Allstate Arena?

Click here to visit the Parking & Directions page.

Can I bring a camera to the game?

Yes, you can bring a camera, however per Player Union rules, video cameras are not allowed.

Looking for a hotel?

Visiting the Wolves Den from out of town and need a place to stay?  Contact the Residence Inn Marriott in Rosemont at (847) 375-9000.

How can I display a name on the matrix board for a birthday?

Birthday messages on the scoreboard are included in birthday packages that can be purchased through the Wolves office by calling 1-800-THE-WOLVES and speaking with an account representative.  Also, for a $10 donation to the Chicago Wolves Charities, you can display a message on the matrix board.  Please call 1-800-THE-WOLVES or click here for details. Matrix board message requests must be received at least three (3) business days prior to game date and will not be accepted on the day of the game.

How can I have a message displayed on the scoreboard during the game?

Fans who wish to have a message displayed on the matrix board during a home game may do so by donating $10 to Chicago Wolves Charities in advance of game date. Please call 1-800-THE-WOLVES or click here for details. Matrix board message requests must be received at least three (3) business days prior to game date and will not be accepted on the day of the game.

How can I sing the National Anthem at a game?

The Chicago Wolves are fortunate to have Wayne Messmer sing the Anthem before all home games, and is occasionally joined by his wife Kathy.

Where can I smoke at the Allstate Arena?

The Allstate Arena has been a smoke-free facility since January 3, 2007. Designated smoking areas are located outside the South & East entrances of the building.

What is the name of the song in the Wolves introduction?

Kickstart My Heart, by Motley Crue.

How can I participate in a promotion/contest at a Chicago Wolves game?

Fill out and submit the "Get Involved" Form.

Can I ride the zamboni?

No, riding the zamboni is not permitted due to safety precautions.

Can I bring in my own food and drink?

Sorry, outside food and beverages are not allowed in Allstate Arena.

I lost an item at a game. What can I do?

Please contact the Allstate Arena at 847-635-6601 for lost and found.

end faq

TICKETS

How can I buy individual tickets?

There are several options to purchase individual tickets.

Visit the Wolves single-game ticket options or call 1-800-THE-WOLVES.

Visit ticketmaster.com or call 1-800-745-3000.

Visit the Allstate Arena Box Office.

Hours of operation are:

Weekdays: 11 a.m. to 7 p.m.
Saturdays: Noon to 5 p.m.
Sundays: Only on Wolves home dates, three hours prior to puck drop.         

Note: The Allstate Arena Box Office remains open through the first period for all Wolves games

Where is Will Call?

Will Call is located in the Allstate Arena Ticket Office, across the street from the North entrance of the arena. Tickets held at Will Call will be available for pick up one hour prior to game time.  Photo ID is required for pick-up and ticket will only be given to the person listed.

Do you offer ticket packages and special group rates?

Yes!  Please see all of our great ticket packages and group rates.

Do I have to buy a ticket if my child is going to sit on my lap?

Children under 2 do not need a ticket if they sit on your lap.

end faq

TELEVISION BROADCASTS

Want to ask the announcers a question during the game?

You can find play-by-play announcer Jason Shaver on Twitter @TheShaves during a broadcast to ask/tweet a question or tweet.

How can I request a copy of myself in a promotion or copy of a game?

Please send a self addressed envelope and blank DVD, along with a $25 donation to Chicago Wolves Charities to:

Chicago Wolves
2301 Ravine Way
Glenview, IL 60025

Please include the game date and promotion.  All requests will take approximately 4-6 weeks.

How can I listen to Jason and Billy's broadcast during the game?

You can tune in to a live radio feed at the Allstate Arena on 1650 a.m. All games for the 2012-13 season will be broadcast on XFINITY TV CN 100 in the Chicago area, EXCEPT for select games that will be televised on my50/Cable 8 or NBC Chicago Nonstop (Ch. 5.2). Check your local listings or click here for broadcast dates. The in-arena radio broadcast can be heard on 1650 AM. Click here to listen to the game on AHL Live.

What channel are the TV games broadcast on?

All games for the 2012-13 season will be broadcast on XFINITY TV CN 100 in the Chicago area, EXCEPT for select games that will be televised on my50/Cable 8 or NBC Chicago Nonstop (Ch. 5.2). Check your local listings or click here for broadcast dates.

end faq

COMMUNITY RELATIONS

How can I make a request for a player appearance or Skates appearance?

Please submit your request for a player appearance in writing on company letterhead by fax or mail. Be sure to include the event date in your request as well as the contact name address and phone number of the contact person. Any organization requesting a Skates appearance should submit their request online. All requests should be submitted at least 30 days prior to the event. No requests will be accepted by email.

How can I make a request for a charitable donation for a fundraiser?

Charities and other non-profit organizations requesting donations should submit their request online. Request should be submitted at least 30 days prior to the event.  No request will be accepted via mail, fax or email.

end faq

PLAYERS/TEAM

How can I get an autograph?

The players leave through the West exit after all home games. If you are unable to attend games at Allstate Arena and wish to send fan mail, please direct your letters to the player's attention. All letters should be sent to:

Chicago Wolves
2301 Ravine Way
Glenview, IL 60025

Where do the Chicago Wolves practice and are they open to the public?

The Chicago Wolves split there practices between the Allstate Arena and the Triphahn Community Center and Ice Arena in Hoffman Estates.  Please contact the Chicago Wolves Media Relations Department for more information.

end faq